Student Course Terms and Conditions

These Terms and Conditions form the agreement between Bella Jules Academy (the “Academy”, “we”, “us” or “our”) and the person named on the enrolment or booking (“you” or the “learner”). They apply to classroom, blended and online training supplied by the Academy, together with course materials, practical sessions, assessments and any kit or products expressly included in the booking.

Your booking is also subject to the course description, joining instructions, payment plan (if any), Learner Handbook and the policies referred to in these terms. If documents conflict, mandatory consumer law applies first, followed by any expressly agreed individual variation, then these Terms and Conditions, then the course description, and then the Learner Handbook.

1. Who can enrol

You must provide complete and accurate information and satisfy any age, identification, qualification, insurance or experience requirements stated for the course. Where a learner is under 18, enrolment requires the Academy's prior approval and a parent or guardian must enter into or countersign the agreement where required.

You must disclose any information reasonably needed to keep you and others safe and to arrange appropriate learning support. You do not have to provide more medical detail than is necessary; sensitive information will be handled confidentially in accordance with our privacy information.

2. Course information and entry requirements

Before booking, you are responsible for reviewing the course title, content, level, delivery method, dates, location, price, expected study time, model requirements, prerequisites and assessment requirements.

Prerequisite certificates or evidence must be genuine, current where required, and supplied by the stated deadline.
The Academy may verify qualifications, identity and other entry evidence.
If a mandatory entry requirement is not met, we may defer or cancel the booking and apply the fair cancellation provisions in sections 7 and 8.

3. How a booking is formed

Submitting an enquiry or enrolment form does not by itself guarantee a place. A binding booking is formed when the Academy confirms acceptance in writing and, where required, receives the deposit, signed payment plan and first instalment.

Course places are personal to the named learner and may not be sold, assigned or transferred to another person without the Academy's written agreement.

4. Course fees and deposits

The price and any items included are set out in the booking confirmation or invoice. Unless a different amount is clearly stated and agreed before booking, the Academy's standard deposit bands are:

Courses priced up to £799 — £99 deposit
Courses priced from £800 to £1,499 — 25% deposit
Courses priced at £1,500 or more — 30% deposit
Or a deposit amount otherwise agreed with the Academy in writing

A deposit secures the learner's place and may be applied towards the Academy's reasonable losses if the learner cancels. It is not automatically non-refundable in every circumstance. Any amount retained will be subject to the statutory cooling-off rights in section 7 and the fair cancellation calculation in section 8.

5. Payment plans and overdue payments

Where offered, payment plans may be arranged over 3 months, 6 months or another expressly agreed period. A payment plan must be confirmed in writing and will state the instalment amounts and dates.

If a payment is missed, the Academy may contact you, agree a reasonable catch-up arrangement, pause access to teaching, assessment or online materials where proportionate, and recover sums lawfully due. We will not use a remedy that is disproportionate or contrary to consumer law.

Unless otherwise agreed, certification will only be issued once all learning and assessment requirements have been met and all sums properly due under the agreement have been paid. This does not allow the Academy to withhold or misrepresent assessment records that it is legally required to provide.

6. What is included and additional costs

Only the items expressly listed as included in the course information are included in the fee. Travel, accommodation, meals, models, replacement materials, resits, replacement certificates, specialist insurance and optional kits are excluded unless the booking confirmation says otherwise.

Any additional charge will be explained and agreed before it is incurred. The Academy will not add optional charges without your express agreement.

7. Fourteen-day cooling-off right

If you are a consumer and book online, by telephone or away from the Academy's business premises, you will normally have 14 days from the day after the contract is made to cancel without giving a reason.

To cancel during the cooling-off period, send a clear statement to the Academy using the contact details on the booking confirmation. You may use the model cancellation form in Appendix A below, but you do not have to.

If you expressly ask the Academy to begin providing services during the cooling-off period and then cancel, you may be required to pay a proportionate amount for services supplied up to cancellation. If the service has been fully performed within that period following your express request and acknowledgement, the statutory right to cancel may end once performance is complete.

Where the right is exercised, refunds due will be made using the original payment method within the period required by law. Statutory exceptions may apply to sealed hygiene-sensitive goods once unsealed, and to digital content supplied immediately following the required express consent and acknowledgement.

8. Cancellation by the learner after the cooling-off period

You may cancel by giving written notice. The Academy may retain or charge only a fair and proportionate amount reflecting its actual net loss caused by the cancellation, taking into account costs saved and any ability to fill the place. The amount will not be an automatic penalty merely because a particular date has passed.

As an operating guide, the Academy will normally apply the following process, always subject to the fair-loss calculation and your statutory rights:

More than 28 days before the course start date — the Academy may retain some or all of the deposit only to the extent required to cover its reasonable net loss; other prepaid sums will be refunded.
28 days or fewer before the start date, non-attendance, or withdrawal after commencement — the Academy may claim its reasonable net loss, which may be higher because there is less opportunity to fill the place or because training has begun.

The Academy will take reasonable steps to reduce its loss, including offering the place to another learner where practicable. On request, the Academy will explain how any cancellation amount has been calculated.

Where the learner withdraws after the course starts, sums already paid and future instalments will be adjusted to reflect services supplied and the Academy's reasonable net loss. A blanket requirement to pay the whole remaining balance will not apply where it would be unfair or exceed that loss.

9. Transfers and rescheduling requested by the learner

Subject to availability, the Academy may allow one transfer to another published date if requested at least 14 days before the original start date. Any transfer fee must be reasonable and will be explained in advance. A replacement date will normally be within 6 months, unless the Academy agrees otherwise.

A transfer is not guaranteed and may be refused where prerequisites, capacity, tutor availability, assessment windows or awarding-body requirements prevent it. A later cancellation remains subject to section 8 and will take account of costs already incurred for both dates.

10. Changes or cancellation by the Academy

The Academy may make reasonable changes to tutors, rooms, session order, delivery method or minor content where this does not materially reduce the course. We will give as much notice as reasonably possible.

If the Academy cancels a course or makes a material change that you do not accept, you may choose a suitable alternative date or a refund of fees paid for the affected services. The Academy is not responsible for indirect losses or costs that were not reasonably foreseeable, but this does not limit rights that cannot lawfully be excluded.

11. Attendance, punctuality and participation

You must attend the required sessions, arrive on time, participate professionally and complete the directed theory, practical work and independent study. If absence or lateness means required learning or assessment has been missed, additional tuition or assessment may be needed, and a reasonable additional fee may apply if disclosed in advance.

Tell the Academy as soon as possible if you cannot attend. Exceptional circumstances will be considered fairly and may require reasonable supporting evidence.

12. Conduct, health, safety and hygiene

Learners must follow tutor instructions, risk controls, infection-prevention procedures, safeguarding requirements and the Academy's house rules. This includes appropriate uniform or personal protective equipment, hand hygiene, workstation cleaning, safe disposal of waste, professional behaviour and respectful communication.

The Academy may remove or suspend a learner where this is reasonably necessary to protect safety, welfare, assessment integrity or the learning of others. Except in an urgent safety situation, the learner will be told the concern and given a reasonable opportunity to respond. Any financial consequence will be fair, proportionate and consistent with section 8.

13. Models and practical treatments

Some courses require practical work on models. The course information will state who is responsible for arranging a suitable model. Models must complete the Academy's consultation and consent process and meet all treatment eligibility requirements.

A learner must not carry out a treatment outside their current competence or without the required supervision. Practical treatment may be stopped or adapted at any time for safety, contraindication, consent or welfare reasons.

14. Assessment, evidence and certification

Assessment may include knowledge questions, observation, case studies, practical competence, professional discussion, portfolio evidence and follow-up work. The required standard, permitted attempts and any resit process will be explained in the course or assessment information.

Work submitted must be the learner's own, accurate and authentic. Fabrication, plagiarism, unauthorised assistance, falsified evidence or unsafe practice may be handled under the malpractice and disciplinary procedures in the Learner Handbook.

Attendance does not guarantee a certificate. Certification depends on meeting the specified learning outcomes, assessment requirements, verification or quality-assurance requirements, and payment of sums properly due. Where an external awarding or accreditation body is involved, its rules and timescales may also apply.

15. Learning support and reasonable adjustments

The Academy is committed to inclusive learning. Tell us as early as possible about any disability, medical condition, learning difficulty, neurodivergence, communication need or other support requirement that may affect access, safety or assessment.

The Academy will consider reasonable adjustments in accordance with applicable equality law while maintaining competence, safety and any mandatory assessment standard. Information will be restricted to those who need it for support, safety or legal compliance. See also our Equality of Opportunity Charter.

16. Course materials and intellectual property

Course manuals, slides, videos, assessment materials, photographs, templates and other resources supplied by the Academy are protected by intellectual-property law unless stated otherwise. You receive a personal, non-transferable licence to use them for your own learning and professional reference.

You must not copy, sell, upload, share, teach from, adapt for commercial training, or make the materials available to others without written permission. This restriction does not prevent lawful quotation, fair dealing or use otherwise permitted by law.

17. Photographs, video and assessment evidence

The Academy may need photographs or video of practical work for assessment, internal quality assurance, verification, safeguarding or regulatory purposes. The lawful basis, access, retention and any required permissions are explained in the privacy notice and assessment information.

Marketing use is separate and optional. Refusing or withdrawing marketing consent will not affect enrolment, teaching or assessment. Where consent is relied on, it may be withdrawn for future use, although withdrawal may not affect material already lawfully published or processed.

18. Personal data and confidentiality

The Academy processes personal data to manage enquiries, bookings, payments, learning, assessment, certification, support, safety, complaints and legal obligations. Purposes, lawful bases, recipients, retention and individual rights are set out in our Privacy & Data Protection Policy.

Learners must respect the confidentiality and privacy of other learners, models, clients and staff. Personal or treatment information must not be recorded, shared or posted online without appropriate authority and consent.

19. Complaints, appeals and concerns

If you are dissatisfied, raise the matter promptly with the tutor or academy contact so it can be addressed. Formal complaints, assessment appeals, safeguarding concerns and malpractice matters are handled under our Complaints Policy, Appeals Policy and the procedures in the Learner Handbook.

Using the Academy's internal process does not remove any right to obtain independent advice, use an applicable alternative dispute-resolution service, contact an awarding or accreditation body, or pursue a legal remedy.

20. Liability and statutory rights

The Academy will provide its services with reasonable care and skill. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or rights under consumer law.

The Academy is not responsible for loss that is not a foreseeable result of its breach, for business losses where you are contracting as a consumer, or for loss caused by your failure to follow safety instructions, disclose relevant contraindications, meet prerequisites or act within your competence. Each limitation applies only to the extent permitted by law.

21. Events outside reasonable control

Neither party will be responsible for delay or failure caused by events outside reasonable control, such as severe weather, transport disruption, serious illness, utility or technology failure, government action or venue closure. The affected party must take reasonable steps to reduce the impact. If performance becomes impossible or is materially delayed, the parties will discuss a transfer, alternative delivery or fair refund for services not supplied.

22. Learner Handbook and policy acknowledgement

The Learner Handbook forms part of the Academy's learning framework and contains the detailed operational policies, including equality, diversity and inclusion; safeguarding; health and safety; complaints; appeals; assessment malpractice; learner conduct; data protection; and assessment evidence and quality assurance.

The enrolment form may ask you to confirm that you have received, read and understood the current Learner Handbook and key policies. The Academy will provide an accessible copy or explanation on request. A policy update will not retrospectively remove rights or impose a material new obligation without reasonable notice and, where required, agreement.

23. General legal terms

If any provision is invalid or unenforceable, the remaining provisions continue to apply.
A delay in enforcing a right does not waive that right.
No person other than the learner and the Academy has a right to enforce this agreement, except where the law provides otherwise.
Any agreed change must be recorded in writing.

These terms are governed by the law of England and Wales. A consumer may bring proceedings in the courts that have jurisdiction under applicable consumer law, including the courts of the part of the UK in which they live where relevant.

24. Contacting the Academy

Questions, cancellations, complaints and notices should be sent to Bella Jules Beauty, Aesthetics and Training Ltd, Unit 7, See-More Arcade, 33 Towngate, Ossett, WF5 9BL — by email to kim@bellajules.co.uk or by telephone on 07778 963287.

A notice is treated as received when it is delivered, or for email when it enters the recipient's system without a delivery-failure message. This does not alter the rule that a consumer's cooling-off cancellation is effective if sent before the deadline.

Appendix A — Model cancellation form

Complete and return this form only if you wish to cancel a qualifying distance or off-premises contract. You may instead send any other clear cancellation statement.

To: Bella Jules Beauty, Aesthetics and Training Ltd, Unit 7, See-More Arcade, 33 Towngate, Ossett, WF5 9BL — kim@bellajules.co.uk

I/We hereby give notice that I/We cancel my/our contract for the following course or service:

Course or service: ______________________________________________
Booked on (date): ______________________________
Learner name: ______________________________________________
Learner address: ______________________________________________
Signature (only if sent on paper): ______________________________
Date: ______________________________

Appendix B — Learner acceptance wording

The enrolment form asks you to confirm the following:

“I confirm that I have received or been given access to the Bella Jules Academy Student Course Terms and Conditions, the Learner Handbook and the Privacy Notice. I have read and understood them, had the opportunity to ask questions, and agree to the Terms and Conditions. I understand that marketing consent is optional and separate.”

Digital confirmation is proof of acceptance of these Terms and Conditions. The date and time are recorded automatically by the enrolment system.

Questions about this policy? Contact Bella Jules Beauty, Aesthetics and Training Ltd, kim@bellajules.co.uk or 07778 963287.